REFUND AND CANCELLATION POLICY

Effective Date: August 12, 2026
Last Updated: August 12, 2026

At Automate My Venue, we provide digital products, educational resources, memberships, software, and implementation services designed to help event venue owners improve and automate their businesses.

Because many of our products provide immediate access to digital content, systems, intellectual property, or software, the following refund and cancellation policy applies.

1. Digital Products & eBooks

All sales of downloadable and digital products are final and non-refundable once access or delivery has been provided, except where otherwise required by applicable law.

Digital products may include:

eBooks

Guides

Templates

Checklists

Scripts

Workbooks

Courses

Recorded trainings

Digital downloads

Other educational resources

Because these products can be accessed or consumed immediately after purchase, we generally cannot provide refunds because a customer changed their mind, did not use the product, or no longer needs it.

2. Online Community Memberships

Community memberships may be billed on a recurring basis according to the plan selected at checkout.

You may cancel your membership at any time before your next billing date to prevent the next recurring charge.

Unless otherwise stated at checkout:

Payments already processed are non-refundable.

Cancellation applies to future billing periods.

You will generally retain access through the end of your current paid billing period.

Failure to use the community does not qualify you for a refund.

3. Software & CRM Subscriptions

Software, CRM, automation, and related technology subscriptions are billed according to the pricing and billing frequency presented at checkout.

You may cancel your subscription before your next billing date to prevent future recurring charges.

Unless otherwise stated:

Subscription payments already processed are non-refundable.

We do not provide prorated refunds for partially used billing periods.

Failure to log in or use the software does not qualify you for a refund.

Your access may continue through the end of your current paid billing period following cancellation.

4. Implementation & Done-For-You Services

Implementation, setup, customization, consulting, automation building, and other professional services may require us to allocate staff, technology, and resources specifically to your account.

Any refund eligibility for these services will be governed by the specific proposal, order form, service agreement, or terms presented at the time of purchase.

Once implementation work has begun, setup fees and amounts associated with work already performed are generally non-refundable unless otherwise stated in writing or required by law.

5. Recurring Billing

By purchasing a recurring membership, software subscription, or other subscription product, you authorize Automate My Venue and its payment processor to automatically charge your payment method according to the billing frequency disclosed at checkout.

Subscriptions automatically renew until canceled.

It is your responsibility to cancel before your next billing date if you do not wish to renew.

6. Cancellation Requests

You may request cancellation through the cancellation method available within your account or by contacting our support team.

To avoid your next recurring charge, submit your cancellation request before your next scheduled billing date.

Cancellation requests submitted after a payment has already been processed do not automatically qualify that payment for a refund.

7. Duplicate or Incorrect Charges

If you believe you were:

Charged more than once for the same transaction

Charged an incorrect amount

Charged after properly canceling your subscription

Charged due to an identifiable billing error

Please contact us as soon as possible.

We will review legitimate billing errors and, where appropriate, correct or refund the incorrect charge.

8. Technical Issues

If you experience difficulty accessing a purchased digital product, community, course, or software service, please contact our support team.

We will make reasonable efforts to resolve legitimate access issues.

A temporary technical issue does not automatically qualify a purchase for a refund if we are reasonably able to restore or provide access.

9. Promotional and Discounted Purchases

Purchases made using promotional pricing, introductory pricing, coupons, special offers, or discounted rates remain subject to this Refund & Cancellation Policy unless different refund terms are specifically stated as part of the promotion.

10. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve legitimate billing concerns.

Fraudulent or abusive chargebacks may result in suspension or termination of access to Automate My Venue products and services.

Nothing in this section limits any rights you may have under applicable law or through your payment provider.

11. Exceptions Required by Law

Nothing in this Refund & Cancellation Policy is intended to limit rights or remedies that cannot legally be waived.

Where applicable consumer protection laws require a refund, cancellation right, or other remedy, we will comply with those requirements.

12. Changes to This Policy

Automate My Venue reserves the right to update this Refund & Cancellation Policy.

Any changes will be reflected by updating the “Last Updated” date above.

Changes will not retroactively alter refund rights applicable to a purchase where prohibited by law.

13. Contact Us

If you have questions about a purchase, cancellation, billing issue, or this Refund & Cancellation Policy, please contact:

Automate My Venue
Website: AutomateMyVenue.com
Email: [email protected]

Please include the name and email address associated with your purchase and a brief description of your request.